Frequently Asked Questions
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Is app for substance abuse only or other addictive behaviors?
Sober Living app is designed to be useful for any type of behavioral issue. You can add as many addictions or streaks as you like.
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I entered data on my iPad and now want to be sure it is available on my iPhone. How do I do this?
Open Sober app on iPad, then go to Help tab and Backup to iCloud. Then open More tab on iPhone and tap Restore from backup zip file.. That's all. You do not need to open the zip file or use a password. For more info read "Data Migration" page.
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How do I manage my notifications?
Swipe any notification banner to left and tap Manage. You can select Deliver Quietly or Turn Off - also Sounds, Badges, Groupings, and Alerts.
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Is there a quick way to populate my recovery contacts in Community folder?
Yes, you can import directly from your phone by tapping button at bottom. You can reach out to your posse right from inside the app - even Facetime is available. If you enter new contacts, be sure to press "Copy To Contacts" button so their info is actionable from inside app.
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I created a new contact by typing in the info but now I cannot call them by tapping on the call icon?
Apple requires that you keep this info inside Contacts app. So there's a button "Copy to Contacts" to help you do this.
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What do I do when I encounter bugs, crashes, freezes, and other problems?
We are fixing bugs and adding new features all the time. Please email to jon@soberlivingprr.com or tap chat icon at the bottom of this page.
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How do I change an appointment?
Open your contact's detail screen and tap "Change Appointment" button at bottom.
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How can I review Sober Living on App Store?
It's easy. Just tap Review on Help screen. Please keep in mind that any rating below 5 stars may lower Sober app's average score. If you have issues, kindly contact us by tapping on chat icon or email jon@tidyhealthphr.com.
Where can I keep vital information in case of emergency?
First responders know that iOS devices provide an emergency service called Medical ID that can be accessed even on a locked phone. Be sure to fill our your information in Apple's Health app.
How do I report a bug or crash?
Tap Feedback tab on Help page and send screenshots of issue - also one of Help page where your device info is shown.
Is all data that I enter automatically saved?
Yes, no need to worry about tapping Save or Done buttons. But you may want to backup data on a cloud service of your choice. To find out how, please read "Backup and Restore" pages.
I forgot my passcode - help?
We never see your stuff, including passcode, so we can not help. But all is not lost. You can try as many times as you like, since there is no lock out limit. Or delete app and re-install new version. To retrieve data, read "Restore Your Data From Backup" page.
How can I delete items in my lists?
Simply slide left and tap red X.
How can I delete or remove Files or Photos in Progress Chart?
If you see edit button, tap it then X. If not, look for duplicate in Images folder and use edit button there.
How can I save a record of a discontinued medicine?
Check the box near its Rx Number. You will note that it will be moved from Prescriptions to the Discontinued list.
Can I personalize when to take my medicine?
Yes, select "Take as Directed" from menu then enter exact instructions in the Notes field. To set an alert, find the medication in Reminders app and edit notification.
Can an addiction or streak be removed?
Yes, open Add + Account screen and tap edit button then X.
How can I remove unwanted items from lists?
Swipe left and tap X. Or return to menu and uncheck the box. ..
Can I use different devices?
Yes, refer to "Data Migration" page to read more.
How can I print out medication list?
Tap share button and select Print option if your printer is Air-Print ready.. Or select Save to Files > Export as PDF > Print Files.
How can I create reminder for a doctor appointment?
Go to Community folder > Providers > tap Add Appointment button. Your appointment will post on Home screen. Press it to share appointment with another person. Expect to get a heads up 24 hours prior to scheduled appointment. To manage notifications, open Reminders app.
How can I archive images such as documents, files and photos?
Please go to " Data Files" in Help section to find out.
Can my whole family see my Recovery records?
All data is saved locally on your own device and will not sync automatically. with other devices. But you can share your progress with those on or off your grid by backing up then restoring backup zip file on second device. Go to "Data Migration" in Help section to read more.
How can I enter data into Sober app using a keyboard?
If you have M1 MacBook, you can install app in MacOS App Store. Or try using an external keyboard with iPad and maybe mirror your screen onto a computer.
Can I sync appointments with Calendar app?
Appointments and alerts only sync with Apple Reminders app. If you prefer to use a Calendar app, try the top-rated Fantastical app so you can sync with Sober app.
How do I add titles and dates for Files and Images?
Long press on thumbnail, then edit caption and tap green checkmark when done.
What devices work with Sober app?
Sober app was built for iPhones, iPads, and M1 MacBooks. It is not currently available on Android, Chrome, or Windows devices.
Why can't I find Sober app icon on my Home screen?
Apple places newly installed apps inside App Library. To move Sober's icon to your Home screen, go to Settings > Home Screen > Newly Downloaded Apps > Sober Living > Add to Home Screen.
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